Shipping Information

At Gourmend, we are committed to bringing fresh, flavorful cooking essentials that are low in FODMAPs right to your door.

RATES
Shipping is always free as long as you spend $45 or more in the continental United States. Of course, your order can be less than $45. If it is, there is a flat rate shipping charge of $5.

This free shipping offer excludes orders shipping to Alaska, Hawaii or international destinations. Free shipping is only valid on orders that ship to one address. Orders cannot be shipped to P.O. Boxes or APO/FPO addresses due to carriers’ rules.

TIMING
We’re committed to getting you your order as fast as possible. Orders placed weekdays before 3 pm EST will ship by the next business day. All packages are shipped from the east coast. 

If you selected free shipping, your order will arrive 2-3 days after the order is shipped to East Coast addresses and up to 6 days after for the West Coast.

The following may contribute to delayed shipping or delivery: 

  • Credit card payment issue
  • Incorrect shipping addresses
  • Carrier circumstances (such as severe weather)

Shipping may also be delayed if the product you ordered is not in stock. If this is the case, Gourmend will contact you regarding the delay.

DAMAGED SHIPMENTS
At Gourmend, we want you to be happy with your purchase, so we use the utmost care in packaging your order. Please contact us immediately if you received a damaged product so we can make it right.

TRACKING YOUR ORDERS
We know you are eager to receive your Gourmend order, so when your package ships, we will send you an e-mail notification that contains a link to your real-time shipment progress.

INTERNATIONAL SHIPPING
We are trialing international shipments to a few countries—please reach out for arrangements. Note: Import taxes and duties are not included in these shipping costs and may be assessed to you upon package arrival. Please note: Import taxes and duties are not included in these shipping costs and may be assessed to you upon package arrival. 

MORE QUESTIONS?
If you have additional questions beyond what is answered here, please Contact Us.