Returns

The happy‑gut guarantee

We make food for sensitive stomachs, so if yours isn't happy, neither are we. If your order isn't the broth or seasoning you hoped for, our 30‑day happy‑gut guarantee has you covered.

Go ahead and open it, try it, cook with it — the guarantee covers opened products, because you can't know whether something agrees with you until you've tasted it.

The details

• Reach out within 30 days of your order arriving.
• We'll make it right with a refund of up to $100, or a replacement — your choice.
• The guarantee can be used once per customer. It's a try‑us‑with‑confidence promise, so you can give us a shot without second‑guessing.

Just email us at hello@gourmendfoods.com with your order number and what went didn't work for you. Refunds go back to your original payment.

If your order arrives damaged, wrong, or never shows up
Send a quick photo (if it's damaged) and your order number, and we'll get a replacement out right away, or refund you in full.

Subscriptions
Subscribe & Save orders run for a 3‑month minimum, then you can cancel anytime (you can always skip a shipment if needed). Manage or cancel yours from your account or from the link in any reminder email, or just email us and we'll take care of it.

Questions?
Our team is in NYC and here to help. Reach us at hello@gourmendfoods.com and we'll get back to you within 24 hours (often much sooner)!