Frequently Asked Questions

What are low FODMAP foods?

FODMAP stands for Fermentable Oligosaccharides, Disaccharides, Monosaccharides and Polyols. These are short-chain carbohydrates that are poorly absorbed in the small intestine, making them difficult to digest for many individuals. Low-FODMAP foods are free of onions, garlic, legumes and other high-FODMAP ingredients. You can learn everything you need to know in our Guide to Low FODMAP Eating & Cooking.

How can I be sure your products are low FODMAP?

At Gourmend, our proprietary recipes have been laboratory tested by Monash University, the creators of the FODMAP diet and most trusted source for testing FODMAP levels in foods. Low FODMAP Certified by Monash University, our products are low in FODMAPs, making them “safe” for people with IBS and other digestive issues.

Are your products organic, gluten-free and dairy-free?

Gourmend’s chicken broth is made from certified organic chicken bones and organic vegetables from local farms. And our Garlic Scape Powder is made from garlic scapes sourced from our network of certified organic farmers from across the United States.

All our products are gluten-free and dairy-free.

How do you source your ingredients?

At Gourmend, we are committed to ultra-responsible sourcing. We only source certified organic ingredients, partnering with local farms and boutique manufacturers whose practices do right by poultry, produce, people, planet, and palate.

You won’t find any maltodextrin, fillers, stabilizers, yeast, additives or preservatives in our products - just humanely raised meats and organically grown produce.

How are Gourmend products manufactured?

We partner with local farmers and boutique manufacturers to source humane, certified organic bones and organic vegetables. And we trim all vegetables by hand to ensure only the safe, green parts of our leeks, scallions and garlic scapes are making it into our products.

Where are Gourmend products made?

Our ingredients are sourced from our network of organic farmers across North America. All production is done entirely in the U.S.

How long will products last?

We go the extra mile to package and process our products in ways that preserve the aroma, nutrients, flavors and color, so they will last for at least 1-2 years without refrigeration.

Where do you ship?

Gourmend’s products can be shipped to any state in the U.S and several countries around the world. See our shipping page for more details.

Do you ship internationally?

We are trialing international shipments to a few countries—please reach out for arrangements. Note: Import taxes and duties are not included in these shipping costs and may be assessed to you upon package arrival.

How do I get free shipping?

We want everyone to experience Gourmend’s delicious ingredients, so all first-time orders ship free to anyone in the contiguous U.S. We know you’ll love Gourmend’s products, so once you’re ready to order more, shipping is always free as long as you spend a minimum of $45.

Because of carrier rates, we can’t offer free shipping to Alaska, Hawaii, U.S. Territories and international destinations at this time, no matter the size of the order.

How long does shipping typically take?

We’re committed to getting you your order as fast as possible. Orders placed weekdays before 3 pm EST will ship the next business day.

If you selected free shipping, your order will arrive 2-3 days after the order is shipped to East Coast addresses and up to 6 days after for the West Coast. You also have the option of upgrading your shipping method for faster delivery.

What is Gourmend's return policy?

We’re confident that you’ll be completely satisfied with your Gourmend purchase. If for some reason you are not impressed, just email us at hello@gourmendfoods.com within 30 days of purchase so we can make it right.

We’ll refund your money and you won’t even have to ship the product back to us. Please note that this option is available once per household and that refunds can take 5 to 10 business days to process, based on your financial institution.

What if something in my order arrives damaged?

We use the utmost care in packaging your order. If you receive a damaged product, please contact us at hello@gourmendfoods.com with a picture to so we can get a replacement out to you asap!

Where can I buy Gourmend’s products?

You can order fresh, flavorful cooking essentials that are low in FODMAPs right here on Gourmend's website. Soon, products will be available on Amazon and in popular gourmet grocery stores.